15 YEARS IN CUSTOM OIL PAINTINGS

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Frequently asked questions

Q: How long does the entire custom process take, from order to delivery?

A: The complete process for a standard order typically takes 10-14 business days. Here is the breakdown:

  • Design Phase: Our digital portrait creation is completed within 24 hours of order confirmation.
  • Production Phase: Professional printing takes 1-2 business days.
  • Shipping Phase: Delivery to addresses within the United States takes 7-10 business days from dispatch.
Q: What material is the portrait printed on?

A: We use museum-grade professional synthetic canvas for all our portraits. This premium material offers significant advantages:

  • Artistic Quality: Features a finely textured surface that beautifully replicates the look and feel of traditional brushstrokes.
  • Superior Durability: Highly tensile and resistant to warping or creasing, ensuring a much longer lifespan than standard canvas.
  • Practical & Low-Maintenance: The surface is water-resistant and easy to clean. It is also treated to be UV-resistant, preventing fading and aging.
Q: Do I need to frame it myself?

A: No.Every portrait is deliveredready-to-hang. It is professionally stretched on a wooden support with a clean, finished edge. You have options for the edge finish (e.g., mirrored image wrap, solid color wrap) during the ordering process.

Q: What are the best photo requirements?

A: For optimal results, we recommend:

  • high-resolution, clear photo (original file from your phone/camera is great).
  • Even, natural lighting is best—avoid strong backlight or heavy shadows.
  • A photo that captures your pet's unique personality and expression.
  • Please avoid heavily filtered or edited images.
    You can add specific notes (e.g., "Please highlight her curious gaze") in the order comments to guide our artists.

For further assistance, please contact us at onlyemaom@gmail.com. We strive to respond to all inquiries within 24 hours.

Q: What is your policy if I'm not satisfied with the product?

A: We have a tiered support system to ensure your satisfaction:
7-Day Quality Guarantee (For Manufacturing Defects):

  • Covers issues like blurry printing, significant color errors, or material flaws.
  • Must be reported via email within 7 days of delivery with clear photos/videos and your order number.
  • Upon verification, we will promptly arrange a free remake and cover all associated shipping costs.
  • You do not need to return the original piece.

All design drawings

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